MACKAY

ELITE SUPPORT

Experience a Higher Standard

As part of the Elite Support program, RGM Maintenance Mackay can assist you in maximising vehicle uptime with rapid diagnosis, quality work, consistent communication and optimised parts availability, as well as a premium in-dealership experience. 

Enjoy the below amenities while we maintain your vehicle:

  • Drivers lounge
  • Free tea / coffee
  • Vending machine
  • Free wifi
  • Free to air tv
  • Access to phone
  • Showers amenities
  • Pickup/drop of service (if required)
  • Nearby accommodation

Express Assesment

All Elite Support Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.
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Continuous Improvement

Every dealership earning the Elite Support certification must meet over 50 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
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Best-Trained Techs

Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
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Maximising Uptime

The ultimate goal of the Elite Support Network is maximising vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
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Robust Parts Available

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.
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Exceptional Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
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Contact Us

Have any queries? Feel free to reach us.

RGM Maintenance - Mackay | Paget QLD

Address

73 Dozer Dr, Paget QLD 4740

Phone

(07) 4952 7777

24HR Service Callout Number

0447 781 498

After Hours Parts

0417 206 006

Email

mky@rgmmaintenance.com.au

Sales Operating Hours
Monday - Friday

8:00am - 5:00pm

Saturday

By Appointment

Sunday

Closed

Parts Operating Hours
Monday-Friday

7:00am - 5:00pm

Service Operating Hours
Monday-Friday

7:00am - 5:00pm

Saturday

By Appointment

Sunday

Closed

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